Payment Policy

This Payment Policy explains how BOVR handles checkout, payment authorization, fraud review, refunds, and payment support for orders placed through bovr.shop.

Accepted Payment Methods

BOVR accepts the payment methods displayed at checkout. Checkout is processed in USD through Shopify Payments or other secure payment services available at the time of purchase. Payment availability may vary based on provider settings, device, location, and checkout conditions.

Authorization and Capture

Payment may be authorized or captured when an order is submitted, depending on the selected payment method and order status. Customers must provide accurate billing information that matches the payment method. Incorrect billing details may delay payment verification or order fulfillment.

Payment Security

Payment information is handled by Shopify Payments or the payment provider shown at checkout. BOVR does not store full credit card numbers. Checkout security, payment verification, and fraud screening may occur before an order is fulfilled.

Failed, Pending, or Disputed Payments

If a payment fails, remains pending, is disputed, or is flagged for review, BOVR may hold the order until the issue is resolved. If payment cannot be confirmed, the order may be cancelled or refunded. Customers should contact their bank, card issuer, or payment provider for declined transaction details.

Fraud Review

Orders may be reviewed for unusual activity, mismatched billing information, repeated failed payment attempts, or high-risk signals. BOVR may request additional information, cancel the order, or refund the payment if the order cannot be verified.

Refunds

Approved refunds are issued to the original payment method according to the Return & Refund Policy. After BOVR approves a refund, the bank, card issuer, or payment provider may require additional time to post the funds. Refund amounts are based on the approved return or order adjustment.

Payment Support

For payment questions, contact care@bovr.shop with the order number, customer name, and a short description of the issue. Do not send full card numbers by email.