Return & Refund Policy

BOVR accepts eligible returns for ceramic coffee mugs according to the conditions below. This policy explains the return window, product condition requirements, return method, refund timing, exchanges, and product-specific exclusions.

Return Window and Accepted Return Types

BOVR accepts return requests within 30 days after delivery for defective and non-defective products. Product condition: new only. Returned items must be unused, clean, dry, free of drink residue, free of chips or scratches caused after delivery, and returned with original packaging and included components when possible.

Return Method, Label, and Fees

Return method: by mail. Return label: included in the package, free. Restocking fees: No cost. No restocking fee applies to approved returns. Customers should repackage mugs securely so rims, handles, bases, and glazed surfaces are protected during return transit.

Return Address

Return address: 1616 Avocado Ave Melbourne, 32935 United States.

Condition Notes for Ceramic Drinkware

Items that have been used for beverages, washed in a way that leaves residue, chipped after delivery, scratched, cracked, missing pieces from a set, or returned without protective packaging may not qualify for a refund. Returned products must remain in new condition so the rim, handle, glaze, base, and set quantity can be inspected accurately.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, email care@bovr.shop before mailing it back. Include the order number, item name, a short description of the issue, photos of the mug or set, close photos of any chip, crack, handle damage, or glaze issue, and photos of the package if shipping damage is visible.

How to Start a Return

To begin a return, send care@bovr.shop the order number, customer name, item name, reason for return, and supporting photos when applicable. Returns that arrive without order identification may take longer to process. Do not send used or broken ceramic drinkware without contacting support first.

Refund Timing

Approved refunds are issued to the original payment method after the return is received and inspected. Refund processing time: 10 days after approval. Banks, card issuers, and payment providers may require additional time to post funds to the account.

Exchanges and Cancellations

Accept exchanges for eligible items when inventory is available. If the requested mug color, capacity, glaze, or set size is unavailable, the customer may return the eligible item and place a new order. Orders may be cancelled only before fulfillment begins. Once an order is packed or shipped, the return process applies.